Payment Policy

Welcome to cookinghavenstore, the home kitchen destination managed by ADDSOFT LLC. We prioritize a transparent and secure payment process, ensuring that every purchase is as convenient as possible. This Payment Policy outlines the methods we accept, how transactions are processed, and the measures we take to protect your financial data.

1. Accepted Payment Methods

  1. PayPal

    • We partner with PayPal to facilitate fast and reliable checkouts. You can use your PayPal balance or link a credit/debit card to your PayPal account for secure transactions.

    • PayPal’s robust buyer protection helps build confidence in your online shopping experience.

  2. Stripe

    • Stripe allows you to pay using major credit or debit cards (Visa, MasterCard, American Express, etc.).

    • Payments through Stripe are encrypted and processed without storing your card details on our servers.

2. Payment Process and Confirmation

  1. Order Placement

    • After adding items to your cart, proceed to checkout.

    • Fill in your shipping and billing information carefully to prevent any delays.

  2. Selecting Payment Method

    • Choose between PayPal or Stripe at checkout.

    • If you select PayPal, you will be redirected to a secure PayPal page to finalize the transaction. For Stripe, payment details are securely handled directly on our website.

  3. Transaction Verification

    • Once your payment is processed, we will verify the transaction in real time.

    • A confirmation email will be sent to you, outlining your order details and transaction reference.

  4. Order Confirmation

    • After a successful payment, your order moves into processing.

    • Orders typically begin processing immediately, but please allow 1–2 business days for final validation and order review if any additional checks are needed.

3. Payment Security

  1. Encrypted Transactions

    • We utilize Secure Socket Layer (SSL) encryption to safeguard all data transmitted during the checkout process.

    • No sensitive payment details (such as card numbers) are stored on our servers.

  2. Trusted Payment Gateways

    • Our chosen payment processors, PayPal and Stripe, comply with Payment Card Industry Data Security Standard (PCI-DSS) requirements.

    • These established gateways are known for stringent security measures, ensuring your financial information stays protected.

  3. Fraud Prevention

    • We maintain robust anti-fraud protocols to identify suspicious activity.

    • Occasionally, we may require additional information or identity verification steps for high-value orders or if our systems detect unusual account behavior.

4. Additional Fees and Charges

  1. No Hidden Costs

    • We do not impose extra fees or surcharges for using PayPal or Stripe. The amount you see at checkout is the final cost.

  2. Currency and Taxes

    • All prices on cookinghavenstore are listed in US Dollars.

    • Currently, we do not charge sales tax, so the price you see on your order page is typically the amount that appears on your billing statement.

5. Failed or Declined Payments

  1. Automatic Cancellations

    • Orders that fail or are declined during processing will not be confirmed. You will be notified if an error occurs.

  2. Alternate Payment Methods

    • If your primary payment option is declined, we recommend trying another payment method or contacting your bank to resolve any issues.

6. Disputes and Chargebacks

  1. Contact Us First

    • If you have any concerns about billing, charges, or the payment process, please reach out to our customer support team before initiating a chargeback.

  2. Resolution Process

    • We strive to resolve disputes quickly by reviewing your order details and the nature of the dispute.

    • Providing order confirmations, shipping evidence, or any other documentation helps expedite the resolution.

7. Updates to This Policy

We may update our Payment Policy to reflect new payment options, changes in regulations, or improvements in transaction security. Any modifications will be posted on this page, and continued use of our site signifies your acceptance of the updated policy.

8. Contact Us

If you have any questions or need further assistance regarding payments, feel free to get in touch:

Company Name: ADDSOFT LLC

Company Number: 201921010207

Representative Office: 1401 21st St Ste R Sacramento CA 95811 United States

Email: contact@cookinghavenstore.com

Phone:+1 4196738863

Business Hours: Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Your trust and convenience are paramount to us at cookinghavenstore. We appreciate you choosing our store for your home kitchen needs, and we remain committed to delivering a secure and straightforward payment experience