Shipping Policy
Thank you for choosing cookinghavenstore, operated by ADDSOFT LLC. We strive to make every part of your shopping experience seamless and enjoyable—including how your order ships. Below, you’ll find detailed information about our shipping process, from initial order placement to final delivery. If you have any questions, please reach out to us directly:
Representative Office: 1401 21st St Ste R Sacramento CA 95811 United States
Email: contact@cookinghavenstore.com
Phone:+1 (419) 673-8863
1. Shipping Locations
At cookinghavenstore, we are proud to serve customers throughout the US. Whether you’re in a bustling city or a quiet small town, our goal is to get your home kitchen essentials to you as quickly and safely as possible. Although we currently ship only within the contiguous United States, we are continually exploring ways to expand our reach in the future.
Key Notes:
-
We do not offer international shipping at this time.
-
For APO/FPO or other military addresses, please contact us so we can determine the best shipping approach.
2. Shipping Costs
We believe in keeping the shopping process straightforward, which is why all orders ship for free. No hidden fees and no additional costs—simply enjoy your new kitchen items without worrying about extra charges at checkout.
Key Benefits:
-
Complimentary Shipping: Every product you purchase from us ships at no cost.
-
No Minimum Purchase: Free shipping applies to all orders, no matter the order value.
-
Tax-Free: In addition, we do not charge sales tax, offering you even more value on your kitchen essentials.
3. Order Processing Time
Our order processing window ensures each item is carefully picked, packed, and prepared for shipment to maintain quality and accuracy.
-
Processing Duration: 2–4 business days
-
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (Pacific Time)
Additional Details:
-
Orders received over the weekend or on a public holiday will begin processing on the next available business day.
-
If your order includes multiple items, we may ship them together or separately, depending on available stock and warehouse locations.
-
We will notify you via email if any delays occur during processing, such as backordered items or inventory updates.
4. Shipping Timeframes
After your order is processed and dispatched, it will typically arrive within 5–7 business days. While we strive to meet these timeframes, certain situations—such as severe weather, carrier delays, or holiday backlogs—may cause slight variations.
Examples of Possible Influences on Shipping Times:
-
High Seasonal Demand: Sales events or holiday seasons can extend delivery schedules.
-
Remote Areas: Addresses in more isolated or rural regions may experience slightly longer transit durations.
-
Unexpected Delays: Carrier-related issues, natural disasters, or unforeseen events.
If you do not receive your shipment within 7 business days of the dispatch notification, please contact us. We will promptly investigate and provide an update on your order’s status.
5. Shipping Methods
To ensure reliable delivery, we partner with well-established carriers such as FedEx, UPS, and USPS. Our dedicated logistics team selects the most efficient carrier based on your location, order size, and delivery schedule. This approach helps us maintain our commitment to delivering your new cooking tools and accessories as quickly as possible.
What You Can Expect:
-
Professional Handling: Each carrier adheres to strict guidelines for handling packages, minimizing the risk of damage.
-
Real-Time Tracking: Tracking updates are shared so you know exactly where your package is at any point in transit.
-
Efficient Delivery Routes: We leverage our partners’ extensive networks to reach you quickly, whether you’re in a bustling city or a more remote area.
6. Tracking Information
We believe transparency is essential. Once your order ships, you’ll receive a shipment confirmation email containing your unique tracking number and a link to the carrier’s tracking page.
-
Checking Status: Click on the provided link or enter the tracking number on the carrier’s website to see real-time location updates.
-
Delivery Notifications: Depending on the carrier, you may opt in for text or email alerts that notify you of estimated delivery dates and times.
-
Contact Us for Assistance: If your tracking information seems delayed or inaccurate, reach out to us. We can offer additional support or contact the carrier on your behalf to resolve any issues.
7. Tax-Free Shipping
Our store is proud to offer tax-free purchases, meaning your total at checkout remains as listed for the item(s) without additional sales tax. This policy extends to all items and all shipping destinations within the US. Please note that local regulations in your area could change, so check our website or contact us for the latest information.
8. Shipping to P.O. Boxes
We recognize that some customers may prefer the convenience of having packages delivered to a P.O. Box. However, certain carriers (like FedEx and UPS) do not deliver to P.O. Boxes. In these cases, we may switch to USPS to complete delivery.
Important Considerations:
-
Ensure the address you provide during checkout matches the exact format recognized by your P.O. Box provider.
-
Our processing time remains the same, but shipping timelines might vary slightly due to the nature of P.O. Box deliveries.
9. Damaged or Lost Shipments
We take the quality of your shopping experience seriously. Here’s what to do if your package arrives damaged or goes missing:
-
Damaged Shipments
-
Inspect your items upon arrival and report any visible damage immediately.
-
If you notice any damage, take photos of the packaging and product, and contact us at contact@cookinghavenstore.com. We will work directly with the carrier and may offer a replacement or refund, depending on the circumstances.
-
-
Lost or Delayed Packages
-
If your tracking number shows no movement or your package is marked “delivered” but is nowhere to be found, reach out to us as soon as possible.
-
We will collaborate with our carriers to investigate the situation and keep you informed. In certain cases, we may issue a replacement or refund if the package cannot be located.
-
Our goal is to ensure you receive your order quickly and in perfect condition. Rest assured, we’re here to help resolve any shipping-related concerns.
10. Order Modifications
We understand that you may need to update your order details. If you wish to make any changes—such as modifying your shipping address, altering the product quantity, or canceling an order—please contact us immediately.
-
During Processing: If your items have not been packed or shipped, we’ll do our best to accommodate your request.
-
After Shipment: Once your order is en route, modifications may not be feasible. However, we can guide you through our standard return or exchange procedures if necessary.
Need Further Assistance?
Our cookinghavenstore support team is always ready to help you with any shipping inquiries or concerns. Contact us via:
Company Name: ADDSOFT LLC
Company Number: 201921010207
Representative Office: 1401 21st St Ste R Sacramento CA 95811 United States
Email: contact@cookinghavenstore.com
Phone:+1 (419) 673-8863
Business Hours: Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
We appreciate your trust in cookinghavenstore for your home kitchen needs. Our commitment is to deliver your favorite products on time, in excellent condition, and without any hidden charges—making your entire experience smooth from the moment you order until your items arrive at your doorstep. Thank you for shopping with us