Frequently Asked Questions (FAQs) Updated: February 23, 2025

At Cooking Haven Store, a division of 68 HOLDINGS, INC, we are dedicated to ensuring that your shopping experience is as smooth and enjoyable as possible. Below are answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, please don’t hesitate to contact us at contact@cookinghavenstore.com.

  1. What payment methods do you accept?

  • At Cookinghavenstore, we prioritize your security and convenience when it comes to payments. We currently offer PayPal as our exclusive payment method to ensure a seamless and trusted shopping experience.

  1. How long will it take to process my order? We process orders within 2-4 business days from Monday to Friday, between 8:00 AM – 5:00 PM (Eastern Standard Time (New York)). Orders placed on weekends or holidays will be processed on the next business day. Once your order is shipped, you will receive a confirmation email with tracking information.

  2. How much does shipping cost?

  • Free Shipping: Orders over $199 will be shipped for free within the United States.

  • Standard Shipping: Orders under $199 will be charged a flat-rate shipping fee of $7.99.

Shipping costs are calculated at checkout based on the total order value before taxes and after any discounts.

  1. How long will it take for my order to arrive? After your order has been processed, the estimated delivery time is 7 to 10 business days from Monday to Friday, between 8:00 AM – 5:00 PM (Eastern Standard Time (New York)). Delivery times may vary depending on your location and the shipping carrier.

  2. Do you ship internationally? Currently, Cooking Haven Store only ships within the United States. We do not offer international shipping at this time. For international orders, you may consider using a third-party shipping service that can forward packages to your location.

  3. Can I change my shipping address after placing an order? If you need to change your shipping address, please contact us immediately at contact@cookinghavenstore.com. We will do our best to accommodate your request before the order is shipped. Once the order is shipped, we cannot modify the shipping address.

  4. What should I do if my order is damaged or lost during shipping? If your order arrives damaged or if your package is lost, please contact us within 5 days of receiving your order. Provide us with your order number and images of the damaged item (if applicable). We will work with the shipping carrier to resolve the issue, either by sending a replacement or issuing a refund.

  5. What is your return and exchange policy? We offer a 30-day return policy for most items. To initiate a return or exchange, please review our Refund and Returns Policy for detailed instructions. Please note that return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrectly shipped.

  6. How do I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website (FedEx, UPS, or USPS).

  7. Can I cancel my order after placing it? If you wish to cancel your order, please contact us immediately at contact@cookinghavenstore.com. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once the order has been shipped, you may need to return the product after delivery.

  8. Do you charge sales tax? Yes, we charge a 5% sales tax on orders shipped within the United States. Sales tax is calculated based on your total order amount (including shipping) and will be added at checkout.

  9. How secure is my payment information? At Cooking Haven Store, we take your privacy and security seriously. We use SSL encryption to secure all payment transactions, and our payment processors (PayPal) adhere to the highest standards of PCI DSS compliance. Your payment information is always protected during checkout.

  10. How do I contact customer support? If you have any questions or need assistance, please feel free to contact us:

Company Name: 68 HOLDINGS, INC

Company Number: 867843

Representative Office: 911 SOUTH MAIN STREET, KENTON, OH, 43326

Email: contact@cookinghavenstore.com

Phone: +1 419-673-8863

Business Hours: Monday – Friday, 8:00 am – 5:00 pm (Eastern Standard Time (New York))

Response Time: Our customer service team typically responds within 12 hours during business days.

We hope this FAQ section has helped answer your questions. If you need further assistance, please don’t hesitate to get in touch with us. Thank you for choosing Cooking Haven Store!