Shipping Policy

 

At CookingHavenStore, we are dedicated to ensuring that your kitchenware shopping experience is smooth and hassle-free. Our shipping policy is designed to provide clarity, convenience, and timely delivery, so you can enjoy your new kitchen tools as soon as possible. Read on to learn more about our shipping process, fees, and delivery times.

1. Shipping Cost

We believe in offering affordable and transparent shipping options for all our customers:

  • Free Shipping on all orders over $199 within the United States.
  • Standard Shipping: For orders below $199, we offer low-cost shipping at just $2.99.

We strive to provide the best value and service, so you can shop confidently knowing your shipping costs are minimal.

2. Shipping Time Frame

We understand the excitement of receiving your new kitchenware, and we work hard to ensure your order arrives promptly.

  • Delivery Time Frame: Once your order has been processed, your items will typically arrive within 7 to 10 business days.
  • Order Processing Time: We process all orders within 1 to 2 business days (Monday to Friday, 8:00 AM – 5:00 PM EDT). Please note that orders placed after business hours or on weekends will be processed on the next business day.

Our efficient processing and shipping partners ensure your order is on its way as quickly as possible.

3. Delivery Locations

We currently offer delivery within the United States. Whether you’re in the heart of New York or the scenic views of California, CookingHavenStore is here to serve your kitchen needs. Please ensure your shipping address is accurate for the fastest delivery.

4. Shipping Methods

To provide you with the best shipping experience, we partner with trusted and reliable carriers:

  • FedEx
  • UPS
  • USPS

These shipping carriers are known for their timely deliveries, so you can be confident that your order is in good hands.

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email. This will allow you to monitor your package as it makes its way to you. If you need any assistance tracking your order, our customer service team is available to help.

6. Sales Tax

Please note that a 5% sales tax is applied to all orders within the United States, including all states and territories. The tax is automatically calculated and added at checkout based on your shipping address.

7. Shipping to P.O. Boxes

We accept orders shipped to P.O. Box addresses. However, please be aware that some shipping methods may not be available for P.O. Box deliveries. If this is the case, we will notify you and work with you to arrange alternative shipping options.

8. Damaged or Lost Goods

At CookingHavenStore, we take every precaution to ensure that your items arrive in perfect condition. However, in the unfortunate event that your order is damaged during shipping or if it goes missing, we are here to help:

  • Damaged Items: If your items arrive damaged, please contact us within 7 days of delivery. We will arrange a replacement or issue a refund based on your preference.
  • Lost Packages: If your package is lost during transit, we will work closely with the carrier to track down your order. In the rare case that a package cannot be located, we will offer a replacement or refund, depending on the situation.

Please reach out to us as soon as possible to resolve any issues with your order.

9. Order Changes

We understand that sometimes you may want to make adjustments to your order. If you need to change an item, shipping address, or any other details, please contact us immediately.

  • Order Modifications: We can make changes to your order before it is processed. Once your order has been shipped, we are unable to make changes.
  • Cancellation Requests: If you wish to cancel your order, please notify us as soon as possible. We will cancel the order if it has not yet been shipped. If the order has already been processed and shipped, you will need to follow our return process after receiving the item.

Contact Us

We are here to ensure you have the best experience shopping at CookingHavenStore. If you have any questions about shipping, need assistance tracking your order, or would like help with anything else, please don’t hesitate to reach out:

Thank you for choosing CookingHavenStore for your kitchenware needs. We are committed to delivering your products quickly, safely, and with the utmost care. Enjoy your new kitchen essentials!