2-Tier Dish Drying Rack, Stainless Steel Dish Rack with Drip Tray and Rotating Spout, Dish Drainer Rack with Utensil Holder, Chopping Board Stand, Cup Holder, Black

At CookingHavenStore, we are committed to providing our customers with a seamless and enjoyable shopping experience. We understand that sometimes items may not meet your expectations, and we want to ensure that the return process is as simple and straightforward as possible. Below, you’ll find our comprehensive Returns and Refund Policy designed to make returns, exchanges, and refunds easy and transparent.

Return Eligibility

We want you to be completely satisfied with your purchase. To be eligible for a return, your item must meet the following criteria:

• Time Frame: Items must be returned within 30 days from the date of purchase. This allows you to fully inspect the product and decide if it meets your needs.

• Condition: The product must be unused, in its original packaging, and in the same condition as when you received it. This ensures that the product can be returned to stock without any issues.

• Proof of Purchase: Please retain your order confirmation, receipt, or invoice, which will serve as proof of purchase when processing your return.

Please note that returned items that do not meet these criteria may be subject to a restocking fee or declined for return.

Non-Returnable Items

Certain products are not eligible for return due to hygiene and safety reasons. These items include, but are not limited to:

• Personalized Items: Custom or personalized kitchen tools, cookware, or accessories are non-returnable.

• Opened or Used Items: Any items that have been opened or used beyond what is necessary to inspect the product for defects will not be accepted for return.

• Gift Cards: Gift cards are non-returnable and cannot be refunded.

If you are unsure about whether an item is returnable, feel free to reach out to our customer service team for clarification.

Return Process

Returning an item is quick and easy! Here’s how you can initiate a return with CookingHavenStore:

1. Contact Us: Reach out to our customer service team at contact@cookinghavenstore.com or call us at +1 (408) 355-1488. Please provide your order number, the reason for your return, and details about the item.

2. Return Authorization: Our team will review your return request and issue a Return Authorization (RA) number if the item is eligible for return.

3. Packaging: Please pack the item securely in its original packaging. Include any accessories, manuals, or gifts that came with the item.

4. Return Shipping Label: We will provide a return shipping label, or if applicable, you may be responsible for return shipping costs (see “Shipping Costs for Returns”).

Address for Returns

Returns should be shipped to the following address:

CookingHavenStore – Returns 4717 Driftwood Road, San Jose, CA, 95128, United States

Please use the return shipping label we provide to ensure that your return is properly processed. Be sure to keep your shipping receipt for tracking purposes.

Refund Process

Once your return is received and inspected, we will process your refund. The refund will be issued to the original payment method, and you will receive a notification via email once the refund has been processed. Please note that it may take 5-7 business days for the funds to reflect in your account, depending on your payment method and bank processing times.

Refunds are processed promptly, and we strive to ensure that your experience is hassle-free. If you paid via credit or debit card, the refund will be credited to the same card. If you used other payment methods such as PayPal, the refund will be issued to your PayPal account.