Frequently Asked Questions (FAQs)
Welcome to CookingHavenStore’s FAQs page! Below you’ll find answers to the most common questions about shopping, orders, shipping, returns, and more.
1. What payment methods does CookingHavenStore accept?
We proudly accept payments through PayPal and Stripe. You can securely use your PayPal account or pay with major credit and debit cards, including Visa, MasterCard, American Express, and Discover via Stripe.
2. Do you offer free shipping?
Yes! We provide free shipping for all orders over $100. Orders under $100 have a standard shipping rate of just $7 within the continental United States (excluding Alaska, Hawaii, and US territories).
3. How long will it take for my order to arrive?
The estimated delivery time is 9–14 business days from the date you place your order.
4. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email, allowing you to easily monitor your shipment.
5. Do you ship to PO Boxes?
Yes, we happily ship to PO Boxes using USPS within the continental United States (excluding Alaska, Hawaii, and US territories).
6. How do I return or exchange an item?
You can initiate a return or exchange within 30 days of receiving your order. Items must be in original condition, unused, and in their original packaging. Contact us at contact@cookinghavenstore.com for assistance. View our full Refund and Returns Policy
7. What if my order arrives damaged or defective?
If your product arrives damaged or defective, please immediately contact us at contact@cookinghavenstore.com. We will arrange for a prompt replacement or refund.
8. Can I cancel or modify my order after placing it?
You can cancel or modify your order within 24 hours of placing it. After that, cancellations or modifications cannot be accommodated due to processing and shipping activities.
9. Do you charge sales tax?
Yes, we apply a sales tax rate of 6% to all orders shipping within the United States, ensuring compliance with state tax regulations.
10. Is my personal and payment information secure?
Your security is our top priority. CookingHavenStore uses advanced encryption technologies and PCI-compliant payment gateways (PayPal and Stripe) to ensure the highest security standards for all transactions.
11. Are products displayed on your website always in stock?
Yes, all products shown on our website reflect real-time inventory levels. In the rare event of discrepancies, we will immediately notify you and provide solutions.
12. How are disputes or complaints handled?
If you encounter any issues or have disputes regarding your order, please contact us directly at contact@cookinghavenstore.com. We promise a quick and effective response to resolve your concern.
Additional Information
If discrepancies arise between the FAQs and detailed policies elsewhere on our website, the detailed policies shall take precedence.
Commitment to Transparency
CookingHavenStore is committed to ensuring that all information about pricing, products, promotions, and policies on our website and Google Shopping ads is accurate and consistent. Should you notice any discrepancies, please notify us immediately.
Need further assistance?
We’re here to help! Contact our friendly customer support team:
Company Name: Kings Hustle LLC
Company Number: B20250032684
Address: 481 Eddy Street 302 San Francisco, CA 94109, USA
Email: contact@cookinghavenstore.com
Phone: +1 (415) 987-6543
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer support team is committed to responding to all inquiries within 12 hours on business days, providing prompt, reliable, and professional assistance.
Thank you for shopping at CookingHavenStore—your partner in premium kitchen essentials!