Payment Methods

 

Welcome to cookinghavenstore, operated by ADDSOFT LLC. We strive to make your shopping experience quick, secure, and hassle-free. This Payment Policy details the methods of payment we accept, the safety measures we employ, and how your order is confirmed. By placing an order with us, you agree to the terms and conditions outlined below.

1. Accepted Payment Methods

• PayPal: PayPal allows you to pay using your balance, linked bank account, or major credit cards. Once you select PayPal at checkout, you will be redirected to the PayPal interface to complete your purchase.

• Stripe: We accept major credit and debit cards processed through Stripe’s secure payment gateway. Stripe supports brands like Visa, MasterCard, American Express, and Discover.

Note: We do not store or have access to your full payment details; all transactions are handled through the secure environments provided by PayPal and Stripe.

2. Payment Security

• Industry-Standard Encryption: All payment transactions occur over encrypted connections (SSL/TLS) to safeguard your personal and financial information during transmission.

• PCI-DSS Compliance: Our payment processors (PayPal and Stripe) adhere to the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your sensitive card data is protected and handled responsibly.

• Fraud Prevention: We reserve the right to utilize third-party services and internal security checks to detect and prevent fraudulent activities. If additional verification is required, our support team will reach out via email or phone.

3. Payment Process and Confirmation

• Instant Charge: Your card or PayPal account is charged immediately upon completing checkout. If your payment fails or cannot be processed, your order will not be confirmed.

• Order Confirmation: Once your payment is successfully processed, you will receive an email containing your order details and transaction information. Please retain this email for reference.

• Pending or On-Hold Payments: In rare cases, your order may be placed on hold for review. We may contact you for clarification or additional documentation to ensure a smooth transaction process.

4. Tax-Free Purchases

Currently, cookinghavenstore does not charge sales tax on orders. The total amount you see at checkout is the final price you pay, barring any added shipping upgrades or custom requests.

5. Cancellations and Refunds

• Order Cancellations: Should you wish to cancel your order, please contact us immediately. If your order has not shipped, we will process a full refund to your original payment method.

• Refunds: Approved refunds are generally credited back within 5–7 business days, although your financial institution may require additional time to post the funds. For more details on refunds, please refer to our Return and Refund Policy.

6. Disputed Payments

• Resolution: If you believe there has been a payment error or unauthorized charge, contact us promptly. We will collaborate with our payment processors to investigate and resolve the issue.

• Chargebacks: Should a chargeback be filed without prior communication, we reserve the right to limit or deactivate your account until the situation is settled.

7. Contact Us

If you have any questions or concerns regarding this Payment Policy, our Customer Support team is here to help:

Thank you for choosing cookinghavenstore. We appreciate your trust and are committed to ensuring a secure and delightful shopping experience for all your home and kitchen needs.