- 12 INCH FRY PAN WITH PROGLIDE NONSTICK COOKWARE INTERIOR: Easy release and cleanup every time
- THERMO-SPOT TECHNOLOGY: Unique heat indicator that turns solid red to show when pans are properly preheated to start cooking
- EVEN HEAT BASE: No hot spots for reliable cooking results
- COMFORTABLE HANDLE: Sturdy and secure grip
- DISHWASHER AND OVEN SAFE: Up to 350°F
- ALL COOK TOPS COMPATIBILITY: Excluding Induction
- LIFETIME LIMITED GUARANTEE
1. Shipping Locations
At cookinghavenstore, we are proud to serve customers throughout the US. Whether you’re in a bustling city or a quiet small town, our goal is to get your home kitchen essentials to you as quickly and safely as possible. Although we currently ship only within the contiguous United States, we are continually exploring ways to expand our reach in the future.
Key Notes:
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We do not offer international shipping at this time.
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For APO/FPO or other military addresses, please contact us so we can determine the best shipping approach.
2. Shipping Costs
We believe in keeping the shopping process straightforward, which is why all orders ship for free. No hidden fees and no additional costs—simply enjoy your new kitchen items without worrying about extra charges at checkout.
Key Benefits:
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Complimentary Shipping: Every product you purchase from us ships at no cost.
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No Minimum Purchase: Free shipping applies to all orders, no matter the order value.
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Tax-Free: In addition, we do not charge sales tax, offering you even more value on your kitchen essentials.
3. Order Processing Time
Our order processing window ensures each item is carefully picked, packed, and prepared for shipment to maintain quality and accuracy.
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Processing Duration: 2–4 business days
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Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (Pacific Time)
Additional Details:
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Orders received over the weekend or on a public holiday will begin processing on the next available business day.
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If your order includes multiple items, we may ship them together or separately, depending on available stock and warehouse locations.
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We will notify you via email if any delays occur during processing, such as backordered items or inventory updates.
4. Shipping Timeframes
After your order is processed and dispatched, it will typically arrive within 5–7 business days. While we strive to meet these timeframes, certain situations—such as severe weather, carrier delays, or holiday backlogs—may cause slight variations.
Examples of Possible Influences on Shipping Times:
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High Seasonal Demand: Sales events or holiday seasons can extend delivery schedules.
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Remote Areas: Addresses in more isolated or rural regions may experience slightly longer transit durations.
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Unexpected Delays: Carrier-related issues, natural disasters, or unforeseen events.
If you do not receive your shipment within 7 business days of the dispatch notification, please contact us. We will promptly investigate and provide an update on your order’s status.
5. Shipping Methods
To ensure reliable delivery, we partner with well-established carriers such as FedEx, UPS, and USPS. Our dedicated logistics team selects the most efficient carrier based on your location, order size, and delivery schedule. This approach helps us maintain our commitment to delivering your new cooking tools and accessories as quickly as possible.
What You Can Expect:
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Professional Handling: Each carrier adheres to strict guidelines for handling packages, minimizing the risk of damage.
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Real-Time Tracking: Tracking updates are shared so you know exactly where your package is at any point in transit.
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Efficient Delivery Routes: We leverage our partners’ extensive networks to reach you quickly, whether you’re in a bustling city or a more remote area.
1. Overview
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Brand Name: cookinghavenstore
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Company Name: ADDSOFT LLC
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Contact Email: contact@cookinghavenstore.com
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Address: 1401 21st St Ste R Sacramento CA 95811 United States
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Phone: +1 4196738863
All returns and refund requests must comply with the procedures below to ensure a smooth resolution. If you have any questions, feel free to reach out to our customer service team using the contact details above.
2. Return Eligibility
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Time Frame: We accept returns initiated within 30 days of the delivery date. Products must be unused, in their original packaging, and include any accessories or instruction booklets that came with the item.
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Condition: Items should be in resalable condition, meaning no visible wear and tear, damage, or missing components that would prevent us from reselling the product.
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Proof of Purchase: A valid order number, receipt, or proof of purchase is required to process any return or refund request. This helps us quickly locate your order and expedite the return procedure.
3. Non-Returnable Items
While we aim to accommodate our customers as much as possible, the following products and situations cannot be returned:
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Custom or Personalized Items: Products created specifically for you or customized per your request.
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Final Sale or Clearance Products: Items explicitly marked as non-returnable or final sale in the product description.
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Used or Damaged Items (by user): If an item has been significantly used, altered, or damaged by the customer, it does not qualify for a return.
If you are unsure whether your purchase falls into one of the above categories, please contact us before initiating a return.
4. Return Process
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Contact Our Support
Email us at contact@cookinghavenstore.com or call us at +1 (419) 673-8863. Provide your order number and a clear description or photos of the item’s condition. -
Obtain Authorization
Our customer service will review your request and issue a Return Merchandise Authorization (RMA) if eligible. -
Pack Your Item
Securely pack the product in its original packaging, including manuals, accessories, or free gifts. Ensure it is protected from any transit damage. -
Ship Your Return
Affix the provided return label (if applicable) or clearly write the RMA number on the package. Ship the product to our designated returns address (see Section 5). We recommend using a tracked shipping method to avoid lost parcels
1. Accepted Payment Methods
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PayPal
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We partner with PayPal to facilitate fast and reliable checkouts. You can use your PayPal balance or link a credit/debit card to your PayPal account for secure transactions.
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PayPal’s robust buyer protection helps build confidence in your online shopping experience.
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Stripe
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Stripe allows you to pay using major credit or debit cards (Visa, MasterCard, American Express, etc.).
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Payments through Stripe are encrypted and processed without storing your card details on our servers.
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2. Payment Process and Confirmation
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Order Placement
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After adding items to your cart, proceed to checkout.
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Fill in your shipping and billing information carefully to prevent any delays.
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Selecting Payment Method
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Choose between PayPal or Stripe at checkout.
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If you select PayPal, you will be redirected to a secure PayPal page to finalize the transaction. For Stripe, payment details are securely handled directly on our website.
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Transaction Verification
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Once your payment is processed, we will verify the transaction in real time.
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A confirmation email will be sent to you, outlining your order details and transaction reference.
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Order Confirmation
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After a successful payment, your order moves into processing.
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Orders typically begin processing immediately, but please allow 1–2 business days for final validation and order review if any additional checks are needed.
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- 12 INCH FRY PAN WITH PROGLIDE NONSTICK COOKWARE INTERIOR: Easy release and cleanup every time
- THERMO-SPOT TECHNOLOGY: Unique heat indicator that turns solid red to show when pans are properly preheated to start cooking
- EVEN HEAT BASE: No hot spots for reliable cooking results
- COMFORTABLE HANDLE: Sturdy and secure grip
- DISHWASHER AND OVEN SAFE: Up to 350°F
- ALL COOK TOPS COMPATIBILITY: Excluding Induction
- LIFETIME LIMITED GUARANTEE
Oven Safe: Y
Features: Nonstick, Oven Safe
Material: Aluminum
Cleaning, Care & Maintenance: Dishwasher safe
Assembled Product Dimensions (L x W x H): 19.49 x 12.05 x 3.43 Inches
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