Fresh Recycled Aluminum Ceramic Fry Pan Set, 2 Piece, 8.5 and 10.25 Inch, Cookware, Green

1. Return Eligibility

• Time Window: Most products can be returned within 30 days of receiving your order. Any request beyond this period may not be eligible for a return, so we encourage you to inspect your items promptly.

• Condition of Items: To qualify for a return, items must be unused, in their original packaging, and include all accessories, documentation, or parts. Products showing signs of wear, misuse, or alteration may be refused.

• Proof of Purchase: Maintaining your order confirmation, invoice, or receipt helps expedite the return process and ensures we can verify your purchase from cookinghavenstore.

• Unauthorized Returns: Returns sent without prior authorization or those that fall outside the scope of this policy may be refused and returned to the sender at the sender’s cost.

2. Non-Returnable Items

While we strive to be as accommodating as possible, certain products or circumstances may not be eligible for returns:

• Personalized or Custom Orders: Any item that has been specifically customized or personalized based on your request.

• Hygiene-Critical Items: For health and safety reasons, we do not accept returns on opened consumables, personal care products, or similar items.

• Clearance or Final Sale: Products marked “Clearance” or “Final Sale” at the time of purchase may be ineligible for return or refund unless they arrive damaged or defective.

• Damaged Through Misuse: Items damaged by improper handling, accidents, or negligence cannot be returned or exchanged.

3. Return Process

• Contact Us First: Initiate your return by emailing our Customer Support at contact@cookinghavenstore.com or by calling +1 3107453407. Please include your order number, item details, and reason for the return.

• Return Authorization: If your request is approved, we will issue a Return Authorization (RA) number and detailed instructions on how to ship the item back. This step helps us track and expedite your return effectively.

• Proper Packaging: Safely pack the item in its original packaging or another sturdy box. Include any accessories, manuals, or parts that came with your purchase. Write the RA number clearly on the outside of the package.

• Timely Shipment: Please ship the return within 7 days of receiving your RA number. Delays beyond this period may lead to complications in processing your request.

4. Address for Returns

Unless otherwise specified by our support team, please ship your authorized returns to:

cookinghavenstore (ADDSOFT LLC)

1401 21ST STREET SUITE R SACRAMENTO, CA, 95811 United States

Always include the assigned RA number on your shipment label to avoid potential delays.

5. Refund Process

• Quality Check: Once your returned item arrives, our quality assurance team inspects it to verify that it meets the Return Eligibility requirements.

• Approval & Confirmation: If approved, we will notify you via email that your refund is being processed. If declined, we will provide an explanation and may ship the product back to you.

• Refund Method: Refunds are typically issued to the original payment method (credit card, PayPal, etc.). If you require a different method, let us know, but note that this may affect processing times.

• Refund Timeline: It usually takes 5–7 business days for the refund to be processed once approved. Your bank or payment provider may require additional time to finalize the transaction.