- Feature: Non-stick safe
- Brand: Cookinghavenstore
- Assembled Product Weight: 0.26 lb
- Assembled Product Dimensions (L x W x H): 10.20 x 1.57 x 1.77 inches
Shipping Locations
Currently, CookingHavenStore exclusively ships orders within the continental United States. This ensures consistent, timely, and dependable service.
Shipping Rates
We proudly offer free shipping for all orders over $100! For orders under $100, a competitive flat rate of just $7 applies, ensuring affordability and convenience for all our customers.
Order Processing Time
We are committed to processing your orders efficiently. Orders are processed within 2–4 business days from Monday to Friday, between 7:00 AM and 6:00 PM Pacific Time (PT). Please note, orders placed after our daily cut-off time of 5:00 PM PT will begin processing the next business day.
Delivery Time Frame
Shipping Time: After processing, delivery typically takes an additional 7–10 business days, depending on the destination and the shipping carrier’s schedule.
From the moment you place your order to the time it arrives at your doorstep, the estimated total delivery time is 9–14 business days.
Please note that occasional delays may occur during peak seasons or due to unforeseen carrier issues, but we will always strive to ensure timely and reliable delivery.
Taxes
Applicable state taxes of 6% will be calculated and applied automatically at checkout, ensuring full transparency and compliance with state tax regulations across the U.S.
Return Window
You have 30 days from the delivery date to request a return or exchange.
Item Condition
Returned items must be in their original condition, unused, undamaged, and in their original packaging. This policy ensures consistent quality and customer satisfaction.
How to Initiate a Return
To initiate a return, please reach out to our customer support team at contact@cookinghavenstore.com. We will provide detailed instructions and issue a return authorization number to simplify your return process.
Return items should be sent to: 481 Eddy Street 302 San Francisco, CA 94109, USA
Return Conditions
Include all accessories and documentation with returned items.
Ensure secure packaging to prevent damage during transit.
Clearly mark the package with your order number and provided return authorization number.
Exclusions
Certain products cannot be returned due to specific reasons:
Products marked as “final sale.”
Customized or personalized items.
Used kitchen items due to hygiene and safety concerns.
Refund Timeline
Refunds are processed within 3–5 business days after receiving and inspecting the returned item.
Refund Method
Refunds will be credited to your original payment method. You will receive an email confirmation upon completion.
Accepted Payment Methods
PayPal: A globally trusted and secure online payment platform that allows you to pay directly from your PayPal account or use your credit/debit cards safely.
Stripe: A secure payment gateway supporting various credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Payment Security
All payments processed at CookingHavenStore utilize state-of-the-art encryption and secure gateways provided by PayPal and Stripe. Our checkout process adheres to PCI compliance standards, safeguarding your sensitive payment information. We never store your financial details on our servers, providing you peace of mind during every transaction.
Payment Process and Confirmation
Upon successful completion of your transaction, you will immediately receive a confirmation email at the address provided during checkout. This confirmation includes a summary of your order, shipping details, and transaction information. Please keep this email as proof of your purchase.
Handling Unsuccessful or Declined Payments
If your payment is declined or unsuccessful, you will be immediately notified at checkout, along with instructions to rectify the issue. Common reasons for declined payments include incorrect card details, insufficient funds, or issues with your payment provider. We recommend verifying your details or contacting your bank or payment provider directly to resolve the matter.
Additional Payment Verification
For security purposes, CookingHavenStore reserves the right to perform additional verification for certain orders. If your order requires additional verification, we will contact you promptly via email with clear instructions to complete the verification process.
Refunds for Payment Errors
In the rare instance that a payment error occurs resulting in duplicate charges or incorrect billing, please contact us immediately at contact@cookinghavenstore.com. We will swiftly investigate and issue a prompt refund or correction as needed.
Cookinghavenstore Soft-Lock Tongs are ideal for lifting and serving meats, pasta, salads, and more. The scalloped edges securely grip food without tearing or crushing it. Made of durable stainless steel, these tongs are perfect for everyday use and are heat resistant up to 500°F. Safe for use on all cookware surfaces, including non-stick. A convenient one-handed locking mechanism keeps the tongs compact for storage, and the integrated hanging loop allows easy storage in closets or cupboards. The soft-grip handle ensures comfort and optimal control. Dishwasher-safe.
MULTIPURPOSE: Excellent for lifting and serving meats, pasta, salads, and more.
SECURE GRIP: Holds food firmly without tearing or crushing; suitable for use on all cookware, including non-stick.
EASY STORAGE: One-handed locking mechanism for compact drawer storage; includes a loop for convenient hanging storage.
SOFT-GRIP HANDLE: Provides comfort and superior control.
DURABLE: Made from stainless steel for daily use; heat resistant up to 500°F.
Specifications:
- Feature: Non-stick safe
- Brand: Cookinghavenstore
- Assembled Product Weight: 0.26 lb
- Assembled Product Dimensions (L x W x H): 10.20 x 1.57 x 1.77 inches