Refund and Returns Policy
At CookingHavenStore, managed by Kings Hustle LLC, your satisfaction and trust are central to everything we do. We strive for accuracy and transparency in all product details and purchasing processes. Should any issues arise, our comprehensive policy ensures you are supported every step of the way.
Return Window
You have 30 days from the delivery date to request a return or exchange. This policy applies exclusively within the United States (US).
Item Condition
Returned items must be in their original condition, unused, undamaged, and in their original packaging. This policy ensures consistent quality and customer satisfaction.
How to Initiate a Return
To initiate a return, please reach out to our customer support team at contact@cookinghavenstore.com. We will provide detailed instructions and issue a return authorization number to simplify your return process.
Return items should be sent to: 481 Eddy Street 302 San Francisco, CA 94109, USA
Return Conditions
Include all accessories and documentation with returned items.
Ensure secure packaging to prevent damage during transit.
Clearly mark the package with your order number and provided return authorization number.
Exclusions
The following items are not eligible for return or exchange:
Products explicitly marked as “Final Sale” at the time of purchase.
Used or opened kitchen items due to hygiene and safety regulations.
Items showing signs of misuse, damage, or improper handling unrelated to manufacturing defects.
Refund Timeline
Refunds are processed within 3–5 business days after receiving and inspecting the returned item.
Refund Method
Refunds will be credited to your original payment method. You will receive an email confirmation upon completion.
Shipping Costs
Customers are responsible for paying return shipping costs for any items returned due to reasons such as change of mind, wrong size, or no longer needed. However, if the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping costs by providing a prepaid return shipping label.
Exchanges
To exchange an item, please follow our standard return procedures and specify your desired replacement. Exchanges depend on product availability.
Cancellation Policy
You may cancel an order within 24 hours after placing it. Contact our customer support immediately, as cancellations are not accepted once processing or shipping has begun.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, contact us immediately at contact@cookinghavenstore.com. We will quickly arrange for a replacement or refund, including related shipping costs.
Product Warranty
We offer a 1-year limited warranty on all home kitchen products. This warranty covers manufacturing defects or issues arising under normal use conditions. Warranty claims must include proof of purchase and must be initiated within the warranty period. The warranty excludes damage resulting from improper use, accidental damage, or normal wear and tear.
To claim warranty service, contact us directly at contact@cookinghavenstore.com, providing your order details and describing the issue.
Shipping Information
We ship exclusively within the United States. Orders are typically processed and shipped within 2–4 business days. Any shipping charges will be displayed clearly at checkout.
Commitment to Transparency
CookingHavenStore is committed to maintaining accurate product descriptions, pricing, inventory availability, and promotional details on all platforms. If you notice discrepancies, please inform us immediately for prompt resolution.
Contact Information
For additional questions or assistance, contact us at:
Company Name: Kings Hustle LLC
Company Number: B20250032684
Address: 481 Eddy Street 302 San Francisco, CA 94109, USA
Email: contact@cookinghavenstore.com
Phone: +1 (415) 987-6543
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer support team is committed to responding to all inquiries within 12 hours on business days, providing prompt, reliable, and professional assistance.
Thank you for choosing CookingHavenStore. Your satisfaction and confidence drive everything we do.