Return and Refund Policy


Welcome to cookinghavenstore, your trusted destination for premium home and kitchen products. Operated by ADDSOFT LLC, we are committed to ensuring a seamless shopping experience from the moment you place your order until you receive your items. To maintain transparency and build your confidence, this Return and Refund Policy outlines the conditions under which you may request a return, exchange, or refund. Please read it carefully to understand your rights and obligations.

1. Return Eligibility

  • Time Window: Most products can be returned within 30 days of receiving your order. Any request beyond this period may not be eligible for a return, so we encourage you to inspect your items promptly.

  • Condition of Items: To qualify for a return, items must be unused, in their original packaging, and include all accessories, documentation, or parts. Products showing signs of wear, misuse, or alteration may be refused.

  • Proof of Purchase: Maintaining your order confirmation, invoice, or receipt helps expedite the return process and ensures we can verify your purchase from cookinghavenstore.

  • Unauthorized Returns: Returns sent without prior authorization or those that fall outside the scope of this policy may be refused and returned to the sender at the sender’s cost.

2. Non-Returnable Items

While we strive to be as accommodating as possible, certain products or circumstances may not be eligible for returns:

  • Personalized or Custom Orders: Any item that has been specifically customized or personalized based on your request.

  • Hygiene-Critical Items: For health and safety reasons, we do not accept returns on opened consumables, personal care products, or similar items.

  • Clearance or Final Sale: Products marked “Clearance” or “Final Sale” at the time of purchase may be ineligible for return or refund unless they arrive damaged or defective.

  • Damaged Through Misuse: Items damaged by improper handling, accidents, or negligence cannot be returned or exchanged.

3. Return Process

  • Contact Us First: Initiate your return by emailing our Customer Support at contact@cookinghavenstore.com or by calling +1 (310) 745-3407. Please include your order number, item details, and reason for the return.

  • Return Authorization: If your request is approved, we will issue a Return Authorization (RA) number and detailed instructions on how to ship the item back. This step helps us track and expedite your return effectively.

  • Proper Packaging: Safely pack the item in its original packaging or another sturdy box. Include any accessories, manuals, or parts that came with your purchase. Write the RA number clearly on the outside of the package.

  • Timely Shipment: Please ship the return within 7 days of receiving your RA number. Delays beyond this period may lead to complications in processing your request.

4. Address for Returns

Unless otherwise specified by our support team, please ship your authorized returns to:

cookinghavenstore (ADDSOFT LLC)

1401 21st St Ste R Sacramento, CA 95811, USA

Always include the assigned RA number on your shipment label to avoid potential delays.

5. Refund Process

  • Quality Check: Once your returned item arrives, our quality assurance team inspects it to verify that it meets the Return Eligibility requirements.

  • Approval & Confirmation: If approved, we will notify you via email that your refund is being processed. If declined, we will provide an explanation and may ship the product back to you.

  • Refund Method: Refunds are typically issued to the original payment method (credit card, PayPal, etc.). If you require a different method, let us know, but note that this may affect processing times.

  • Refund Timeline: It usually takes 5–7 business days for the refund to be processed once approved. Your bank or payment provider may require additional time to finalize the transaction.

6. Damaged or Defective Items

  • Immediate Inspection: We recommend examining your package upon delivery. If there’s any visible damage or if the item is defective, document it with photos or videos right away.

  • Prompt Reporting: Contact us within 48 hours of delivery at contact@cookinghavenstore.com or call +1 (310) 745-3407. Providing detailed evidence (pictures, descriptions) will help us verify the issue more quickly.

  • Shipping Charges: For items confirmed as damaged or defective upon arrival, cookinghavenstore typically covers the return shipping costs. In such cases, we will provide a prepaid shipping label or arrange for item pickup if necessary.

  • Resolution Options: Based on availability and your preference, we may offer a full refund, a product replacement, or store credit toward a future purchase.

7. Shipping Costs for Returns

  • Customer-Initiated Returns: If you’re returning an item for reasons other than damage, defect, or our error—for instance, if you simply aren’t satisfied—you are responsible for paying all return shipping expenses.

  • Broken Items: In cases where a product arrives broken or is found defective within the specified return period, cookinghavenstore will usually cover the return shipping fees.

  • Deductions: If a prepaid label is issued but the returned item is later found to be outside our Return Eligibility guidelines, the cost of return shipping may be deducted from your refund or charged to you separately.

8. Exchanges Policy

  • Initiate a Return First: At this time, cookinghavenstore does not offer direct product exchanges. Instead, please proceed with a return of the original item, and you may place a new order for the replacement of your choice.

  • Replacement Orders: Once your returned item is inspected and the refund is processed, you can reorder the new product immediately. This approach ensures the quickest turnaround time.

9. Cancellation Policy

  • Before Shipment: Orders can be canceled any time before they ship by contacting our support team. You will receive a full refund credited to the original payment method.

  • After Shipment: If your order has already been dispatched, you may still cancel it, but you will need to follow our standard Return Process once the package arrives. Original shipping fees may not be refundable in such cases.

10. Warranty Policy (1 Year)

  • Coverage: We stand by the durability and quality of our home and kitchen products. All items from cookinghavenstore come with a 1-year warranty, which covers manufacturing defects under normal usage conditions.

  • Claiming Warranty: If your product fails due to workmanship or material defects within the warranty period, contact us for guidance on repair, replacement, or a suitable resolution.

11. Refund Timeline (5–7 Business Days)

  • Processing Window: Once a return is approved, most refunds are completed within 5–7 business days.

  • Bank Delays: Keep in mind that your financial institution may need additional time to reflect the credit in your account, depending on their internal processes.

12. Exceptions

  • Promotional Items: Products bought during holiday sales or special promotions may have slightly different return conditions. Always check the specific promotional details to understand your options.

  • Bulk or Custom Orders: Orders containing large quantities or special customizations might require extra documentation and could be subject to additional return fees or modified timelines.

  • Gift Returns: If you received the product as a gift, the refund might go back to the original purchaser unless alternative arrangements are made.

What if I’m Not Satisfied or the Item Is Broken?

  • Not Satisfied: Should you wish to return an item due to personal preference, you’ll bear all related shipping expenses unless we determine the product to be defective or damaged on arrival.

  • Broken Items: If your product arrives broken or becomes faulty soon after delivery, we will cover the cost of return shipping, provided you follow our reporting procedures and timeframes outlined above.

Contact Us

We hope this Return and Refund Policy clarifies our procedures and demonstrates our commitment to providing a worry-free shopping experience. If you need any further assistance or have questions about your order, please reach out to our friendly Customer Support team:

Company Name: ADDSOFT LLC

Company Number: 202359816484

Address: 1401 21st St Ste R Sacramento, CA 95811, USA

Email: contact@cookinghavenstore.com

Phone: +1 (310) 745-3407

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.

Thank you for choosing cookinghavenstore. We value your business and will continue striving to exceed your expectations with every purchase.