Returns and Refunds Policy

 

At CookingHavenStore, we strive to offer the best kitchenware products to enhance your cooking experience. We understand that sometimes returns and exchanges are necessary, and we’re here to make the process as smooth and hassle-free as possible. Please take a moment to read our Returns and Refunds Policy to ensure you’re fully informed about our terms and conditions.

1. Return Conditions

We want to ensure that your purchase meets your expectations. If for any reason you are not completely satisfied, we accept returns under the following conditions:

  • Unused and Undamaged: The product must be in its original, unused condition. It should not show any signs of wear, usage, or damage.
  • Original Packaging and Labels: To complete your return, the item must be returned with its original packaging, labels, and tags intact.
  • Accessories Included: Any accessories, manuals, or bonus items that came with the product must be returned in the same condition as received.

Important Note: Items returned in a damaged, opened, or used condition may be subject to a restocking fee or not eligible for a full refund.

2. Non-Returnable Items

Certain products are not eligible for return due to their nature. These items include:

  • Products that have been used, altered, or damaged after delivery.
  • Products that do not have the original packaging, tags, or accessories.
  • Personalized or customized products that were made to your specifications.
  • Perishable goods such as food-related kitchenware.
  • Gift cards or items that are explicitly marked as non-returnable at the time of purchase.

If you’re unsure whether an item is returnable, please reach out to our customer service team for clarification before making your purchase.

3. Return Process

Returning an item is simple! Here’s how to get started:

  • Contact Us: To begin the return process, please reach out to our customer service team via email at contact@cookinghavenstore.com or by phone at +1 419-673-8863.
  • Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number and provide you with return instructions.
  • Return Address: Please send your return to:
    CookingHavenStore Returns
    68 HOLDINGS, INC
    911 South Main Street
    Kenton, OH, 43326, USA

We recommend that you keep the tracking number from your return shipment to ensure that we receive your package. Without prior authorization, we may not be able to process your return.

4. Refund Process

Once we receive your returned item, we will carefully inspect it to ensure it meets our return conditions. If everything is in order:

  • Refund Method: Your refund will be processed back to the original payment method used at the time of purchase.
  • Refund Period: Please allow up to 5 business days from the day we receive your return for the refund to be processed. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
  • Partial Refunds: If the product is returned in a less-than-ideal condition (e.g., missing components, damaged packaging), a partial refund may be issued.

5. Damaged or Defective Items

We make every effort to package our products securely to avoid any damage during shipping. However, if you receive a damaged or defective item, we will do everything we can to resolve the issue:

  • Report the Issue: Notify us as soon as possible, and no later than 7 days from receiving the item.
  • Proof of Damage: We may ask for photos of the damaged product or the defect to assist with the return process.
  • Return Shipping for Defective Items: If your product is defective or damaged upon arrival, we will cover the cost of return shipping and provide a replacement or full refund.

In the rare event that you experience a defect or issue with an item, we are committed to resolving it quickly and to your satisfaction.

6. Shipping Costs for Returns

  • Non-Damaged Returns: If you are returning an item for reasons other than damage or defect, the cost of return shipping will be your responsibility.
  • Damaged or Defective Returns: If the item you received is defective or damaged, CookingHavenStore will cover the cost of return shipping.

To ensure that your return is processed efficiently, we recommend using a shipping service with tracking and insurance, as we cannot guarantee receipt of items returned without tracking information.

7. Exchange Policy

Currently, we do not offer direct exchanges. If you would like a different product, please follow the standard return process for a refund and place a new order. If you need assistance in selecting the right product, feel free to contact our customer service team, and we’ll be happy to help guide you through our selection.

8. Cancellation Policy

We understand that plans can change. If you wish to cancel your order before it is shipped, please contact us immediately. We will make every effort to accommodate your request. However, once an order has been processed and shipped, it cannot be canceled, and you will need to follow the return process once you receive the item.

9. Exceptions

While we aim to make our return process as straightforward as possible, some items have special conditions:

  • Sale or Clearance Items: These items are often marked as final sale and are not eligible for returns or refunds.
  • Personalized or Custom Products: Items that have been customized or made to order according to your specifications cannot be returned unless they arrive defective or damaged.
  • Non-Returnable Items: Any product explicitly stated as non-returnable at the time of purchase is not eligible for a refund or exchange.

Please review product details carefully before purchasing to avoid any confusion or disappointment. If you have any doubts, feel free to contact our support team for more information.

For any further questions or assistance with your return, please don’t hesitate to reach out to us!
Email: contact@cookinghavenstore.com
Phone: +1 419-673-8863
Address: 911 South Main Street, Kenton, OH 43326, USA

We appreciate your business and are committed to ensuring your satisfaction with every purchase at CookingHavenStore. Thank you for choosing us to be a part of your kitchen journey!