SHIPPING POLICY

Welcome to cookinghavenstore, powered by ADDSOFT LLC, where we strive to provide a seamless, convenient shopping experience for all your home and kitchen essentials. This Shipping Policy outlines important details about order processing, shipping methods, timeframes, and more. By placing an order with us, you agree to the terms outlined here. We encourage you to review this policy thoroughly before completing your purchase.

1. Shipping Costs: Always Free

• No Hidden Fees: At cookinghavenstore, all orders shipped within the United States qualify for free shipping. We believe in transparent pricing and want you to enjoy our products without incurring unexpected charges at checkout.

• No Minimum Order Requirement: Whether you purchase a single utensil or multiple items, every order is shipped free of charge.

2. Estimated Shipping Timeframes: 5–7 Business Days

• Standard Delivery Window: Once your package is handed over to the carrier, most deliveries within the US arrive in 5–7 business days.

• Potential Delays: Please note that holidays, severe weather conditions, or carrier-related delays may affect the delivery schedule. We strive to update you promptly if any such delay occurs.

3. Shipping Locations: US

• Domestic Shipping Only: Currently, cookinghavenstore only ships orders to addresses located within the United States.

• Future Expansion: We are exploring opportunities to serve our international customers. Keep an eye on our site or subscribe to our newsletter for updates regarding international shipping availability.

4. Shipping Methods: FedEx, UPS, USPS

• Multiple Carriers: We partner with reputable carriers like FedEx, UPS, and USPS to ensure safe and efficient delivery.

• Carrier Selection: Our system automatically chooses the most optimal carrier based on your location and order details. If you have a specific preference, you can contact us before your order ships, and we’ll do our best to accommodate you.

5. Order Processing Time: 2–4 Business Days

• Business Hours: Our processing operates Monday to Friday, 8:00am – 5:00pm (PDT). Orders placed outside these hours, including weekends or holidays, will begin processing on the next business day.

• Verification and Quality Check: During these 2–4 days, our team verifies payment information, checks product availability, and carefully packs each item to ensure it arrives in perfect condition.

6. Tracking Information

• Email Notifications: After your order ships, we will send a confirmation email containing your tracking number. You can click the tracking link to monitor your package’s journey in real-time.

• Delayed Updates: Please allow up to 24 hours for the carrier’s system to reflect accurate tracking details. If you do not see any updates after this period, reach out to us for assistance.

7. Tax-Free Purchases

• No Sales Tax: cookinghavenstore does not impose sales tax on any orders. The price you see on our site is the final cost you pay, barring any shipping upgrades or optional services you choose.

8. Shipping to P.O. Boxes

• Carrier Limitations: USPS is typically the most reliable option for deliveries to P.O. Boxes. If you only have a P.O. Box address, please ensure that you select a shipping method compatible with USPS.

• Alternative Address: For larger or heavier items, certain carriers cannot deliver to P.O. Boxes. If your package is substantial, we may contact you to provide a physical address.

9. Damaged or Lost Shipments

• Inspection Upon Arrival: We recommend inspecting your shipment upon receipt. If you notice damage to the packaging or items, document it with photos and contact us immediately at contact@cookinghavenstore.com or +1 (310) 745-3407

• Lost in Transit: Should your package be delayed beyond the expected delivery window or marked as “Delivered” but not found, please notify us right away. We will coordinate with the carrier to trace your package and ensure a resolution—be it a replacement or a refund.

10. Order Modifications

• Before Shipping: If you need to change your shipping address or modify your order items, please contact us as soon as possible. We process orders swiftly, so we can only accommodate modifications if the package has not yet shipped.

• After Shipping: If your order has already left our facility, modifications might not be possible. However, feel free to reach out, and we will help find the best available solution—such as rerouting the package, if the carrier permits.

Need More Help?

Our Customer Support Team is here to address any questions or concerns about shipping, delivery times, or the condition of your order. Feel free to get in touch:

Thank you for choosing cookinghavenstore. We look forward to delivering top-notch home and kitchen products to your doorstep and are dedicated to making your experience as smooth and satisfying as possible. If you have any feedback or further inquiries, don’t hesitate to reach out. Enjoy cooking with confidence and convenience!